Work.
Are you an engagement professional looking for something a little different? Join Sunwater as our Customer Engagement Advisor, where you’ll be a central link between Sunwater and its customers across regional Queensland. You will play a vital role advising the organisation on customer and engagement activities providing strategic and tactical support.
As a Customer Engagement Advisor at Sunwater, you will:
- Strengthen Sunwater’s customer response capability by contributing to the achievement of key performance indicators
- Advise on and deliver customer initiatives, such as the Customer Survey, that support Sunwater’s corporate goals and drive customer-focused, efficient outcomes across the organisation
- Develop and deliver clear and effective proactive and reactive communication for customers
- Organise and manage customer related forums and events including regular Customer Advisory Committee meetings and Sunwater’s Customer Experience (CX) program
- Manage the Customer Engagement mailbox, responding to internal and external enquiries
- Carry out occasional administrative coordination related to engagement activities, supported by an administrative team for day‑to‑day tasks.
We are seeking a talented individual with a strong background in customer engagement who is comfortable travelling regularly across regional Queensland. Travel is typically one to two nights per month, though this may fluctuate with peaks and quieter periods. You will hold tertiary qualifications in communications, public relations or similar, and hold IAP2 accreditation. Experience in the water sector or regional stakeholder engagement would be an advantage. You will also bring:
- Strategic vision: Ability to design and deliver customer initiatives and projects along with improvement strategies and programs
- Communication skills: Excellent communication skills with advanced writing and presentation experience
- Relationship management: Proven ability to build and maintain strong, collaborative relationships with customers and internal stakeholders, including operational staff based across regional Queensland, fostering trust, resolving issues proactively, and ensuring alignment to achieve shared organisational outcomes
- Event management: Proven ability to organise and manage the delivery of customer related events including developing communication plans, run sheets, agendas, meeting minutes and seeking approvals.
This is an 18-month fixed term maternity leave contract role. This role offers an array of attractive benefits including:
- Base salary starting from $129,897.17
- 12.75% superannuation
- Access to banked time and TOIL
- 17.5% leave loading
- A genuine emphasis on work/life balance
Water.
Imagine a career where your work truly matters, where you are part of a team that values you and your contributions. At Sunwater, you will bring life’s most essential resource to over 4,500 agriculture, urban and industrial customers, helping to sustain communities and deliver water for prosperity across regional Queensland. We share the values of these communities — starting with caring about our people. Engage in fascinating work that is constantly evolving, allowing you to grow and shape a successful career and develop unique skills and experience in an industry brimming with opportunity
Life.
At Sunwater, we believe our employees are our greatest asset, and we are committed to providing the support, resources and benefits that you need to thrive. That's why we offer a range of attractive benefits designed to help you bring your best every day, including:
- My benefits: Access employee benefits and discounts hosted by Reward Gateway
- My wellbeing: Prioritise your wellbeing with our comprehensive health and wellness offerings and programs
- My time: Enjoy flexible working arrangements and the ability to purchase up to 4 additional weeks of leave, ensuring you can tailor your work to fit your lifestyle
- My growth: We prioritise your professional growth with career development programs, study assistance, support for professional memberships, and structured early career pathways to help you build a rewarding and successful career
Now is the perfect time to join Sunwater and take advantage of the boundless opportunities for your career today and in the future. We are a diverse team and proud of the unique journeys and stories each of us brings. As we continue to grow, we need more diverse backgrounds and perspectives than ever before. We are committed to a barrier-free recruitment process and work environment. If you require any accommodations, please let us know so we can ensure you can fully participate in our recruitment experience, which includes reference verification, psychometric testing, background checks and a pre-employment medical evaluation to ensure the best fit for our team.
Sunwater acknowledges Aboriginal and Torres Strait Islander peoples as the first peoples of this country and Traditional Custodians of the land and water we rely on. We respect and value their continued sacred connection to Country, including the diverse, rich traditions, languages and customs that are the longest living in the world.
Apply for this role by hitting the Apply button now or visit our website to learn more.
