Work. Are you an experienced ICT Operations leader, with a passion for delivering reliable, secure, and connected technology services?  If you are, come and join Sunwater as our Head of ICT Operations and lead the operation of ICT services across ICT infrastructure, applications and service delivery - aligning technology operations across more than 100 sites in Queensland. 

In this leadership role you lead the team and oversee the effective and efficient operation of ICT services, including the adoption of new technologies and the maintenance of existing systems to ensure technology availability and resilience in support of 24x7 operations.  In addition you will:-

• Optimise Sunwater’s technology portfolio to identify opportunities to consolidate systems, reduce duplication, and enhance capabilities across existing software, platforms, and toolsets to improve cost-efficiency and user experience
• Drive the design and implementation of business wide Information communication and technology policies, processes, methods and practices to ensure a compliant, agile and fit for purpose governance framework
• Oversee proactive maintenance activities, including patching, capacity planning, and performance monitoring, to ensure technology availability and resilience in support of 24x7 operations
• Manage commercial and strategic partnerships with ICT service providers, overseeing contracts, delivery performance, and lifecycle management of service contracts to ensure alignment with organisational goals, performance standards, and cost-effectiveness
• Represent ICT Operations in governance forums, contributing to informed decision-making and alignment with enterprise architecture, information security, data governance, and project delivery through steering committees such as the Architecture Review Board and technical working groups
• Oversee the Facilities function including corporate offices, reception services, security, lease renewals and negotiations and building maintenance

We are seeking a professional with 5+ years demonstrated experience in a senior management role, leading ICT operations with a degree in Computer Science/ IT or related field or equivalent experience.  We are also looking for:-

• Leadership Skills – bring thought leadership to the role to drive a continuous improvement philosophy and role model and coach ICT Operations team members.
• Analytical Thinking – The ability to translate business needs into practical requirements and solutions.
• Influential - Demonstrated ability to influence, engage, and collaborate with stakeholders at all levels.

This is a full time opportunity, based at our Fortitude Valley office. At Sunwater, we have a genuine emphasis on work/life balance and to ensure you are well-rewarded for your dedication and hard work, this role offers an attractive competitive salary, plus 12.75% superannuation and 17% leave loading.

Water - Imagine a career where your work truly matters, where you are part of a team that values you and your contributions. At Sunwater, you will bring life’s most essential resource to over 5,000 agriculture, urban and industrial customers, helping to sustain communities and drive water for prosperity across regional Queensland. We share the values of these communities — starting with caring about our people. Engage in fascinating work that is constantly evolving, allowing you to grow and shape a successful career and develop unique skills and experience in an industry brimming with opportunity.

Life - At Sunwater, we believe our employees are our greatest asset, and we are committed to providing the support, resources, and benefits that you need to thrive. That's why we offer a range of attractive benefits designed to help you bring your best every day, including:

• My benefits: Access employee benefits and discounts hosted by Reward Gateway
• My wellbeing: Prioritise your wellbeing with our comprehensive health and wellness offerings and programs
• My time: Enjoy flexible working arrangements and the ability to purchase up to 4 additional weeks of leave, ensuring you can tailor your work to fit your lifestyle
• My growth: We prioritise your professional growth with career development programs, study assistance, support for professional memberships, and structured early career pathways to help you build a rewarding and successful career

Now is the perfect time to join Sunwater and take advantage of the boundless opportunities for your career today and in the future.  We are a diverse team and proud of the unique journeys and stories each of us brings. As we continue to grow, we need more diverse backgrounds and perspectives than ever before. We are committed to a barrier-free recruitment process and work environment. If you require any accommodations, please let us know so we can ensure you can fully participate in our recruitment experience, which includes reference verification, psychometric testing, background checks and a pre-employment medical evaluation to ensure the best fit for our team.

Sunwater acknowledges Aboriginal and Torres Strait Islander peoples as the first peoples of this country and Traditional Custodians of the land and water we rely on. We respect and value their continued sacred connection to Country, including the diverse, rich traditions, languages and customs that are the longest living in the world.  We acknowledge their resilience in the face of significant and ongoing historical, cultural, and political change within Australia. We recognise and value the importance of truth-telling today, and our role to listen and learn.

Apply for this role by hitting the Apply button now or visit our website to learn more.